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Frequently Asked Questions
What is Otlob.com?
Otlob.com is the first online food ordering service in Egypt and the Middle East. We started our operations in Egypt only in 1999 and now we are operating in 3 countries:
  1. Egypt – Cairo & Alexandria
  2. United Arab Emirates – Dubai
  3. Kingdom of Saudi Arabia – Riyadh & Jeddah
  4. Bahrain
Otlob.com provides its users with the complete menus of their favorite restaurants so that they can order online in an easy and quick way.
Why should I order through otlob.com rather than ordering by phone?
Here’s why:
  1. You can save your favorite order(s) so that you can order them in ONE click the next time you login to your account.
  2. You can order from several restaurants in one order
  3. You can set a delivery time for your order to receive it in a later time
  4. You can easily find your preferred restaurants’ updated menus.
  5. You don’t have to memorize all your preferred restaurants’ phone numbers
  6. You eliminate any possibility of being put on hold or redialing after a busy signal
  7. Avoid errors done by restaurants’ operators.
  8. Unlike phone calls you get the chance of winning prizes on your orders.
How can I start using your services?
All what you have to do is create an account in otlob.com for FREE. Or if you already have an account in one of the below sites, you can use that account and start using otlob.com’s services directly:
  1. www.otlobstores.com
  2. www.masrawy.com
  3. www.yallakora.com
  4. www.link0777.com
  5. www.mazika.com
  6. www.linkdsl.com
What do other sites like Yallakora.com, Masrawy.com and Link077.com have to do with otlob.com? Why are they mentioned in the registration form? Do you sell my personal information to them?
All those sites are owned and managed by LINKonLINE which is a LINKdotNET subsidiary. Your personal information is confidential and will be solely used by Otlob.com, however you can log onto the mentioned sites using your Otlob account. Our LINKonLINE network includes : Our LINKonLINE network includes :
  1. www.otlob.com
  2. www.otlobstores.com
  3. www.msnarabia.com
  4. www.masrawy.com
  5. www.yallakora.com
  6. www.mazika.com
  7. www.careermideast.com
  8. www.arabfinance.com
  9. www.yallabina.com
  10. www.el3ab.com
You can use your Otlob.com account to log onto the following sites:
  1. www.otlobstores.com
  2. www.masrawy.com
  3. www.yallakora.com
  4. www.link0777.com
  5. www.mazika.com
  6. www.linkdsl.com
More of LINKonLINE websites will be added eventually
I used to buy flowers, mobiles and other stuff from Otlob.com, why can’t I do that now?
The stores section of Otlob.com which enables you to order such products online has been moved to our new website www.otlobstores.com
Why is there a map on Otlob.com’s home page?
The map displayed on Otlob.com’s home page is to help our users locate their areas and the list of restaurants serving them easily. You can locate your area either through the map or through the list of areas listed above the map.
Why aren’t all areas in my city available on the map or the list?
Not all areas are available as not all areas are included in the delivery services of the restaurants’ listed on Otlob.com. The area has to be covered by at least one of the restaurants listed on Otlob.com to be listed on the map and the list.
Do you charge any fees for your service?
No, Otlob.com is a totally free service; we don’t charge any fees for our services.
Does the restaurant charge an extra fee for Otlob.com’s orders?
No, restaurants treat Otlob.com orders exactly like telephone orders; there are no fees for Otlob.com’s orders as they know that Otlob.com is a completely FREE service. Moreover, some restaurants offer special discounts only to Otlob.com’s users, up to 20% on the total bill.
Who am I to contact if I want to add a restaurant to otlob.com’s restaurants list?
If you would like to join Otlob.com’s growing list of restaurants, or if you would like us to add a restaurant that you frequently order from, please send us an email at ads@otlob.com or you can contact our customer support team by sending an email to feedback@otlob.com or through the “Online Support” link on the top of any page.
How can I create a new account?
Here’s how you can create a new account:
  1. Click the “Register Now” link in the “Welcome Guest” box on the top right of any page on Otlob.com.
  2. Fill in your personal informtion
  3. Add your delivery address (the address you want to receive your food at)
  4. Click the “Save and close” button
  5. You are now ready to start using our services
Is my personal information secure?
The information provided is entirely confidential as we employ advanced security technologies to ensure that your information is protected at all times and not disclosed to any third party.
What do other sites like Yallakora.com, Masrawy.com and Link077.com have to do with otlob.com? Why are they mentioned in the registration form? Do you sell my personal information to them?
We give our users the privilege of using the services of those sites with their otlob account ,as all those sites are owned and managed by LINKonLINE which is a LINKdotNET subsidiary, we are not selling your personal information to a third party. Our LINKonLINE network includes more sites, and here is the complete list of websites owned and managed by LINKonLINE:
  1. www.otlob.com
  2. www.otlobstores.com
  3. www.msnarabia.com
  4. www.masrawy.com
  5. www.yallakora.com
  6. www.mazika.com
  7. www.careermideast.com
  8. www.arabfinance.com
  9. www.yallabina.com
  10. www.el3ab.com
You can log onto the following sites with your Otlob account:
  1. www.otlobstores.com
  2. www.masrawy.com
  3. www.yallakora.com
  4. www.link0777.com
  5. www.mazika.com
  6. www.linkdsl.com
More of LINKonLINE websites will be added eventually
I created a new account but I haven’t received the confirmation email, what shall I do?restaurants list?
No confirmation emails are sent to your email upon completing your registration steps. Once you finish the registration process you can use our services directly.
What shall I do if I forgot my password?
If you forgot your password, please follow the below steps:
  1. Click the “Forgot Password” link in the “Welcome Guest” box on the top right of any page on Otlob.com
  2. Enter the email address of your account & click the “Ok” button
  3. Enter your secret question answer & click the “Submit” button
  4. Enter your new password and its confirmation & click the “Change” button
  5. Click the “Finish” button in the next page.
If you face any problems in the above steps, please contact our customer support team by sending an email to feedback@otlob.com or through the “Online Support” link on the top of any page.
How can I change my account password?
You can change your account password by following the steps below:
  1. Login to your account
  2. Click the “Change Password” link in the “Welcome ‘Your Name’” box on the top right of any page on Otlob.com
  3. Choose “Change account password”
  4. Enter your current password, new password and its confirmation
  5. Click the “Change” button
I have more than one delivery address, do I have to create an account for each one?
No, you can add as many delivery addresses as you want to your account by following the below steps:
  1. Login to your account
  2. Click the “Edit Profile” link in the “Welcome ‘Your Name’” box on the top right of any page on Otlob.com
  3. Click the “Add Address” button.
  4. Fill in the new address details & click the “Save & Exit” button
How do I edit my delivery address(es)?
To edit your saved addresses follow the below steps:
  1. Login to your account
  2. Click the “Edit Profile” link in the “Welcome ‘Your Name’” box on the top right of any page on Otlob.com
  3. Click the “Edit” link of the address you want to edit.
  4. Edit the address details as you need, and then click the “Edit Address” button
  5. Click the “Save & Exit” button
What is the “Address Name” field ?
In this field, you can give a unique name to the address you are adding so that it would be easy for you to identify that specific address in “This order will be delivered at” section in your food basket.
How can I place an order? (Step by step instructions)
You can place an order in few simple steps:
  1. Login to your account (or create a new one for free)
  2. Choose your area
  3. Select the restaurant you want to order from
  4. Add food items to your basket by changing the quantity box besides each item on the menu
  5. select the delivery address from the “The order will be delivered at” section in your food basket
  6. Click “Order Now” button after revising your order.
How can I add a comment to an ordered item in my food basket?
You can add any comments to any of the items added to your food basket by following the below steps:
  1. Click the “Add Comment” link below the item’s name in your food basket
  2. Write your comment/request
  3. Click the “Save” button
To view the comment you added to any item in your food basket, just hover by your mouse on the item’s name. If you want to edit or delete your comment/request, follow the above steps again.
How can I remove an item from my food basket?
You can do this by one of two ways:
  1. By clicking the small red ‘x’ sign before the item’s name in your food basket.
  2. By changing its quantity to ‘0’ in the quantity box besides the item’s name on the menu or in the food basket..
How can I add a general request/comment to my order?
You can write a general request/comment in the “Write your Comment” section in your food basket.
What does the “Add to Favorite” link do?
After adding the food items of your order to the food basket, you can add that order to your “Favorite Orders”’ list by checking the “Add to favorites” check box and giving a unique name to your order so that the next time you want to order the same items, all what you have to do is to:
  1. Login to your account
  2. Click the “Order” button before that favorite order name in the Favorite Orders section in “My Page” page
  3. Choose your delivery address & finish your order
How do I select my delivery address after selecting my food items?
After selecting your food, choose your delivery address in the “The order will be delivered at” section in your food basket.
Why I can’t see any of my saved delivery addresses in the “The order will be delivered at” section in my food basket?
This is because you are not logged in. Just login and your delivery addresses will appear to you. You can login by clicking the “Login” button on the top right of the page, or by clicking the “Login to Order” button in the food basket and you will be directed to the login page. In both cases, your selected food items will be saved; you won’t have to add them again to your food basket.
Why the word “Unavailable” appears besides some delivery addresses in my food basket?
If the word “Unavailable” appears beside any delivery address in the “The order will be delivered at” section in your food basket, this means that the restaurant you are ordering from doesn’t serve the area of that address.
Do I have to go to “Edit Profile” page to add a new address?
No, you can select “Add a New Address” option from the drop down list of your delivery addresses in the “The order will be delivered at” section in your food basket and you will be able to add a new address on the same page without having to go to “Edit Profile” page.
What does the “Add from another restaurant” link in the food basket do?
You can use the “Add from another restaurant” link to order from several restaurants in one order. Just please note the following:
  1. You can add items only from restaurants serve the same area(s) served by the first restaurant you added items from to your food basket.
  2. You have to exceed the minimum charge of each restaurant you order from in your multi restaurants order.
  3. You will get a separate order number for each restaurant order in your multi restaurants order.
I placed an order and want to know if it’s been routed or not yet?
You can view your last order status by clicking the “Last Order Status” link in the “Welcome ‘Your Name’” box on the top right of any page on Otlob.com
I want to edit/cancel my order after placing it, how can I do this?
You can edit or cancel your order after placing it by contacting our customer support team by sending an email to feedback@otlob.com or through the “Online Support” link on the top of any page. But please note that before confirming editing or canceling your order, we will need to get back to the restaurant to check if this is possible with your order or not.
If the order is late should I contact otlob.com or the restaurant I ordered from?
If you didn’t receive your order within the delivery time of the restaurant you ordered from, please contact our customer support team by sending an email to feedback@otlob.com or through the “Online Support” link on the top of any page and we will follow up your order with the restaurant. Phoning the restaurant should be your last resort, as we will be able to sort out your problem for you and save you the hassle.
I don’t want my food basket to move up and down as I scroll the menu page, how can I fix it?
You can fix your food basket easily by clicking the pin icon on its top right corner. If you want to return it to its motion state, just re-click that pin icon.
Why was it necessary for you to contact me by phone after placing my first order? And why did you cancel the order when you failed at contacting me?
Otlob.com must contact all first-time users to check the address details. This allows us to avoid mishaps; prank accounts and fake orders. We assure you that this is for security purposes and for the benefit of the customer. Please note that this will happen with your first order only not with each order you place through Otlob.com
Why is there a difference in prices between the receipt I saw on the ‘Check Order’ page and the real bill that I received from the restaurant I ordered from?
Due to the fact that restaurants change their prices so frequent, and despite that we are always working hard to keep the menus listed on Otlob.com updated, it happens that sometimes you may face a price difference in your order. Please let us know in such cases to update our listed menus. You can inform us by contacting our customer support team by sending an email to feedback@otlob.com or through the “Online Support” link on the top of any page
I received my order and some items were missing or not as the ones I requested. What shall I do?
If there is a mistake in your order, please contact our customer support team by sending an email to feedback@otlob.com or through the “Online Support” link on the top of any page and we will handle that problem with the restaurant. This problem usually occurs when a restaurant operator notes an order incorrectly, or replaces an item with something else by mistake.
Do you charge any fees for your service?
No, Otlob.com is a totally free service; we don’t charge any fees for our services.
Does the restaurant charge an extra fee for otlob.com orders?
No, restaurants treat Otlob.com orders exactly like telephone orders; there is no fee for Otlob.com orders as they acknowledge the fact that Otlob.com is a completely FREE service. Moreover, some restaurants offer Otlob.com customers special discounts, up to 10% on the total bill, that are not offered to the restaurant’s other customers ordering through phone.
Why was my food order cancelled?
In rare cases, we sometimes are forced to cancel an order due to one of two reasons:
  1. We couldn’t reach you to confirm your first order through Otlob.com
  2. Your order needed some modifications and our customer service team couldn’t reach you to make the necessary changes.
Do you need to call me after placing an order?
We only call our users after placing an order in the following cases:
  1. If this is your first order through Otlob.com
  2. If there is a modification in your order such as an unavailable item or a price difference between your order total in Otlob.com receipt and the restaurant’s receipt with more than 5% of your grand total order value
  3. For quality assurance purposes such as: delivery address clarifications, big check total confirmations and Service level surveys
How can I view ‘My Page’ page?
By Clicking the “My Page” link in the “Welcome ‘Your name’’” box on the top right of any page on Otlob.com. Also you will be redirected automatically to ‘My Page’ page if you logged into your account from Otlob.com home page.
Why does the Food Basket appear on ‘My Page’ page?
The food basket appears on ‘My Page’ page to facilitate to you ordering any of your favorite orders on the same page.
What’s the importance of “Favorite Orders” section in ‘My Page’ page?
In this section, you can view all orders you added to your favorite orders list and reorder any of them in two steps:
  1. Click the “Order” button before the order’s name.
  2. Choose your delivery address & click the “Order Now” button in your food basket.
How Can I add an order to my Favorite Orders list?
To add an order to your favorite orders list, follow the below steps:
  1. Select your order’s items
  2. Check the “Add to Favorite” check box in your food basket
  3. Give a name to your order
Once you submit your order, it will be saved in your favorite orders list.
How can I view the ordered items in any of my favorite orders?
By clicking on the favorite order’s name, or you can simply add it to your food basket by clicking the “Order” button.
Why there are orders named by the name of the restaurant(s) I ordered from?
Those are the orders that you added to your favorite orders list but didn’t give them a unique name
How can I edit the name of my favorite order?
By clicking the pen icon before the favorite order’s name, and after renaming it, re-click that icon again
How can I delete an order from my favorite orders list?
By clicking the small red ‘x’ icon before the favorite order’s name
Are the prices of the saved favorite orders updated?
Yes, once you add a favorite order to your food basket, its prices are updated automatically.
What’s the importance of “Favorite Restaurants” section in My Page?
In this section, you can save your preferred restaurants so that you can access their menus easily from ‘My Page’ page.
How can I add a restaurant to my favorite restaurants list?
By clicking “Add to My Favorite Restaurants” link that appears in two places:
  1. Besides the restaurant’s logo on its menu page.
  2. Before the restaurant’s name on its profile page.
How can I delete a restaurant from my favorite restaurants list?
By clicking the small red ‘x’ icon before the favorite restaurant’s name
What are the User Tips?
Those are small hints that help introducing Otlob.com features to our users. They appear on specific pages not on all pages.
What’s the importance of the Restaurant Profile page?
On this page, you can view more details about each restaurant, such as its branches, working hours and the type of food it serves. You can see users’ ratings for that restaurant and rate it yourself. More over, you can read users’ reviews about that restaurant and you can also write your own review about it.
On this page, you can view more details about each restaurant, such as its branches, working hours and the type of food it serves. You can see users’ ratings for that restaurant and rate it yourself. More over, you can read users’ reviews about that restaurant and you can also write your own review about it. How can I write a review about a restaurant?
  1. Go to the Restaurant Profile page from the “View Restaurant Profile” link on its menu page
  2. Click the “Write Reviews” link
  3. Enter your personal data & your review
  4. Click the “Add” Button
How can I rate a restaurant’s services?
By clicking on the star that corresponds to the level of service quality you want to give to that restaurant’s services.

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www.otlob.com  Owned and Managed by LINKonLINE  Developed by LINK Development