Frequently Asked Questions (FAQ)

What is talabat?

talabat is a leading online food delivery service that operates in Kuwait, Saudi Arabia, UAE, Bahrain, Oman, Qatar, Jordan, Egypt and Iraq.

We seamlessly connect customers with their favorite restaurants. It takes just few taps from our platform to place an order through talabat from your favorite place.

What is talabat?

talabat is a leading online food delivery service that operates in Kuwait, Saudi Arabia, UAE, Bahrain, Oman, Qatar, Jordan, Egypt and Iraq.

We seamlessly connect customers with their favorite restaurants. It takes just few taps from our platform to place an order through talabat from your favorite place.

What does Talabat do?

We simply take your submitted order and send it to the restaurant through a completely automated process, so you don’t have to deal with all the hassle of ordering and we make sure that you receive your order on time, every-time!

Why should I use talabat on a phone?

talabat is the one huge food court for many restaurants, so you don’t need to go through the hassle of finding restaurants’ numbers, waiting on hold, or getting a busy signal while dialing a restaurant number, or getting the wrong order due to miscommunication over the phone! Besides, by using talabat, you can view menus with pictures of all your favorite restaurants on our easy-to-use website and app.

How much will it cost me to use talabat services?

The only extra charges that might be applied are the restaurant’s delivery fees.

Do you have Debit Card/Credit Card services?

Yes, most of the restaurants on talabat support online payment options for Debit Card/Credit Card. Here you can find all online payment methods we provide based on countries:

Kuwait: American Express, K-Net, MasterCard, and Visa.
KSA: Apple Pay, MasterCard, SADAD, and Visa.
UAE: American Express, Apple Pay, MasterCard, Visa, and Visa Checkout.
Bahrain: American Express, Benefit (Debit Card), MasterCard, and Visa.
Oman: American Express, MasterCard, Oman Net, and Visa.
Qatar: American Express, MasterCard, and Visa.
Jordan: American Express, MasterCard, and Visa.
Egypt: MasterCard and Visa.
Iraq: Cash payment only.

Do you have special offers?

Yes. You can view the latest restaurant promotions and discount coupon in offers tab.

How do I place an order on Talabat?

Go to talabat app, log in with your account, then place an order from your favorite restaurant.

Can I make a payment online in a foreign currency?

talabat currently only accepts Egyptian pounds.

Does talabat automatically deduct from my card even if the order isn't completed?

Banks may place a temporary credit hold to your card in the amount of 20 EGP to check that the card is active and working. This hold is a standard banking procedure. It is temporary and the full amount will be released back to your account within 72 hours.

I entered my email/password combination wrong and now my account is blocked, what do I do?

If you entered the wrong combination of email/password repeatedly up to 5 times, your account will be blocked temporarily. The system will automatically email you a verification link where you need to unblock your account. In this email, we will also ask you to choose a new password.

What does the countdown counter on the talabat application represent? I don't understand it.

When you place an order on the Android or iOS application you will autmatically move to a order process tracker screen. The tracker checks the restaurants' progress towards accepting and then completing the order. These status updates are given based on live updates that the restaurants input into our application to show that they have started working on your order and their best estimate for the delivery time.

The countdown counter is provided by the restaurant's staff as a best estimate for the time to complete the delivery and is customized for your order by the restaurant. It may vary from the estimated delivery time given in the restaurant listing screen depending on the restaurant's capacity and traffic.

I paid online and then my order was cancelled. How long will it take for my online payment to be refunded?

In most cases, the online payment was not charged but only put on hold by the bank. the bank immediately releases the payment hold upon canceled orders. Most of the time this should be reflected in your account within 24 hours. Some credit card provider banks, however, can take 7-14 days to release the funds after talabat requests the release of the hold. This is outside of talabat's control and the best course of action, if this happens, is to call your bank.

If I placed an order, how long does it take to receive the order?

It depends on the restaurant's estimated delivery time. Each restaurant will display its order delivery time in the restaurant's "Info" section. However, the time may vary depending on the road traffic congestion.

How can I cancel my order?

The best way to cancel your order is to contact customer care through our live chat, so we can forward your cancelation request to the restaurant.

What do the icons on your website and mobile app mean?

Visa: This restaurant accept online payment
% : This restaurant is currently running an offer or discount

I just placed an order, but I’m not sure if you got it. What do I do?

Once you are logged in to the app, go to the "My Orders" section and see if your order is listed. If your order is listed, then check the order status as “Successful”.

Can I add an item or modify my order after the order has been accepted?

Yes you can. Contact us through our live chat feature and we will be happy to make the modifcations you need even after placing the order.

Can I re-order a previous order?

Yes. In the app, you can simply go to the "My Orders" section and choose an order from your previous orders, and re-order it.

How can I view my order history?

Android
1- Open talabat App
2- Choose your area and click " show restaurant ".
3- Open the top list and click on " Orders " and check your recent orders

iOS
1- Open talabat App
2- Choose your area and click " show restaurant ".
3- Click on " Orders " of bottom bar and check your recent orders

Web
1- Open " www.talabat.com "
2- Click on "my account" button on top bar.
3- Click on " Activity " from the drop-down menu.
4- Choose " Recent Orders " from the lift side list.

How do you calculate the delivery fee?

All delivery fees posted on talabat are provided by the restaurants and are not decided by talabat. talabat does not charge any additional delivery fees.

I forgot to add an item to my order, what do I do?

Contact us if you need to add, remove or change items from your order. However, please note that if the restaurant already dispatched your order then any additional items may be accounted as a new order.

I was not happy with my order? Who should I contact?

If you have any issues with your order, you can notify us by calling our call center number or send us your complaint to customercare@talabat.com and your complaint will be handled by our customer service team.

How can I add comments or special requests with my order?

talabat has a special comments field available in our checkout process for adding any special requests or comments.

On web, you can find this after adding items to your basket then clicking on the "proceed to checkout" button. Under the "Order Information" section you can select "Add a message to your order."

On the application, you can find the comments field after adding items to your order and then clicking on the basket icon. Simply click on the "Comments (Optional)" field in the Basket screen to add your comments.

Can I cancel my order? (subject to strict policy i.e. for late orders, missing items, wrong item, and delay in delivery.)

Yes, you can cancel your order within 5 minutes of placing your order. Please note that you cannot cancel your order later on because your order would have been already processed from the restaurant side. If your order was late for more than 20 minutes beyond the delivery promise time of the restaurant, you may also cancel your order. For debit and credit cards orders please read our debit / credit cards Terms and Conditions.

(Debit Cards online payment is currently available in Kuwait and Bahrain only)

How can I add a new address?

After checkout. Click on "New Address” then you will be able to add the new address details.

How long does the online payment refund process take?

The duration of the refund process varies depending on the payment method you used.
For K-Net it may take up to 3 working days, while for Benefit and SADAD it may take up to 6 working days.
The refund for MasterCard and Visa may take up to 6 days.
To learn more about our refund policy, we invite you to read our Terms and Conditions.

How can I add instructions for the delivery guy?

Yes you can, after adding your address click on delivery instructions and add you’re comment.

Can I make more than one order at a time?

Yes you can order from several restaurants in the same time, delivery time & fees will differ from a restaurant to another.
And make sure that ordering process is completed from each restaurant

The order I received was not acceptable, how can I contact you?

If the order you received mismatches the order you placed or if there were missing/wrong items in your order, you can contact us directly through or by calling our call center and our customer service team will dispatch a complaint letter to the restaurant and we will notify you accordingly.

Can I rate or write a review about my recent order?

Yes. You can rate and write a review about your previous order. You can simply go to ‘My Orders’ tab on my account page and click on a particular order to rate/review.

Please note that reviews are subject to our moderation and will be showing on the restaurant section within 24 hours. Please read this section of our Terms and Conditions for more information about our reviews policy.

How can I use discount voucher codes?

After choosing your meal and click "Add t Basket" then proceed to checkout.
You will be able to Apply voucher code in checkout if applicable.

What is talabat credit?

talabat credit is a service that allows users to place orders with ease without having to refer to the talabat debit cards payment gateway every time users wish to pay through Debit Card. It simply saves you time and makes ordering easier and faster.
(This service is currently available in Kuwait and Bahrain only)

Why isn't my voucher code working?

- Make sure that it is first time to use this code, some codes are one time usage only.
- Make sure that you enter the right code
- make sure that you ordered from restaurant that accepts your code.

How do I purchase talabat credit?

You must have an account with talabat first to buy talabat credit. You can simply login and go to ‘My Account’ page and click on the talabat credit tab. You will be able to choose the amount of credit you want to purchase and purchase this credit through our secure Debit Card payment gateway. You can top-up your credit at any time.

You can purchase amount of 5, 10, 20, 50, 100 200 KD / BD credit to use on talabat.

(This service is currently available in Kuwait and Bahrain only)

How can I make requests for adding new restaurants to talabat?

Send your favorite restaurant details to us by email. We are available: salesteam@talabat.com

Which restaurants can I place orders from using my talabat credit?

Currently, only restaurants that have debit card facility can be used to place orders using talabat credit.

(This service is currently available in Kuwait and Bahrain only)

When does my talabat Credit expire?

talabat Credit cannot be used past the expiry date, which can be viewed in the talabat Credit statement.

talabat Credit purchased by the user expires after 12 months.

When a user receives talabat Credit as compensation for an order, the credit will have a new expiration date up to 14 days from the date of receipt.

The user will be notified via email when their credit is nearing expiration.

Whom should I contact at talabat to make requests about promotional opportunities, partnerships, or sponsorships?

Send your details to us by email at marketing@talabat.com

Whom can I contact regarding career opportunities?

Send your CV to us at careers@talabat.com

Where can I see my talabat credit balance and statement?

The talabat credit balance is shown in "talabat Credit" tab under navigation bar.

To see your talabat credit statement, you click on the "talabat Credit Statement" tab.

(This service is currently available in Kuwait and Bahrain only)

For more information about Talabat credit, please read this section of our Terms and Conditions.

Whom can I contact for general questions about your company?

You can reach our customer care team for general questions through feedback@talabat.com or by live chat.

How can I contact Talabat.com?

You can contact us anytime through live chat or call us our hotline number (we operate 24 hours) or send your feedback through the "Feedback" tab.